Last updated: April 2026

Europe & EEA Orders

At BARYQ, we are committed to delivering high-quality products and ensuring a smooth, fair, and transparent customer experience. Your satisfaction is important to us, and we aim to handle every request with professionalism and clarity.

Claims & Reporting Issues

If you receive an item that is misprinted, damaged, or defective, you may submit a claim within 14 days of receiving your order. For lost shipments, claims must be submitted within 30 days from the estimated delivery date.

If the issue is due to an error on our part, we will fully cover all associated costs, including reshipping or refunds where applicable.

Right of Withdrawal

In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days of delivery, without providing a reason — except for items that are personalized or made to order. To exercise this right, customers must notify us before returning any item.

Return Conditions

To be eligible for a return, items must be:

• — Unused and unworn
• — In original packaging
• — Accompanied by valid proof of purchase

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error on our part. Return instructions, including the return address, will be provided after your request is approved.

Address & Unclaimed Shipments

Customers are responsible for providing accurate shipping details. If an incorrect address is provided, reshipping costs will be the responsibility of the customer. Orders unclaimed for more than 30 days may no longer be eligible for refund.

Non-Returnable Items

• — Items purchased on sale or promotion
• — Used or damaged items not caused by us
• — Made-to-order or personalized products

Refunds

Approved refunds will be processed within 14 days from the date the withdrawal request is confirmed, in accordance with EU regulations. Original shipping costs are refundable only where required by applicable law.

We reserve the right to refuse returns that do not meet the above conditions. This policy is subject to updates at any time.

Egypt — Domestic Orders

At BARYQ, we aim to ensure every order meets your expectations and are committed to handling any issue fairly and efficiently.

Reporting Issues

If you receive a defective, damaged, or incorrect item, you must report the issue within 48 hours of delivery. Claims submitted after this timeframe may not be accepted.

Return Conditions

Items must be unused, unworn, and returned in their original packaging. All returns require prior approval — items returned without authorization will not be accepted. Return instructions will be provided after your request is approved.

Non-Returnable Items

• — Sale or discounted items
• — Used or damaged products not caused by us
• — Made-to-order or printed items, unless defective

Customer Responsibility

Customers are responsible for providing accurate shipping information and for receiving their shipments. Orders with incorrect addresses or unclaimed deliveries are not eligible for refund.

Refund Policy

Refunds are generally not provided unless required by applicable law. However, each case is reviewed individually to ensure fairness and customer satisfaction.

We reserve the right to refuse any claim that does not meet the above conditions. This policy is subject to updates at any time.